Diploma in Quality Management

Q: What kind of career is quality management?

A quality manager is someone who is tasked with maintaining the quality and conditions of an organisation’s products and services. In this role, the quality manager ensures that the standards are met throughout all business processes, including customer relationships, manufacturing and more. Find out more in the Diploma in Quality Management .

Q: What are the types of quality management?

There are different quality management systems for industries and it’s essential they are used in the role for which they were created. The most commonly used quality management system for all industries is the ISO 9001. The food services industry uses the ISO 22000, automotive industry the IATF 16949 and medical devices use the ISO 13485 quality management system.

Q: Is quality management a good career to pursue?

Yes, a career in quality management is worth pursuing. Every business wants to ensure that it distributes only the best quality products and services to consumers. There is a global demand for individuals to enter this field and maintain high quality standards and processes.

Q: What is the best course in quality management?

Alison’s free online Diploma in Quality Management teaches you the essential modern quality management standards and how to effectively apply them in various management practices and across industries.

Learn essential modern quality management standards and how to effectively apply quality management practices today.

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Avg. Duration10-15 Hours (Contains Video)
Available Languages (2)
English
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- English
- Spanish
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Learning Outcomes

In this free course, you will learn how to:

Explain what the service quality gap means
Describe what is meant by customer satisfaction
Define the dimensions of service quality (reliability and responsiveness)
List examples of service industries
Define what Service Quality is
Describe what Cost of Quality means and how it is measured
Describe Six Sigma Quality
Explain service quality management
Describe and explain ISO 9000
Explain Total Quality Management tools and external benchmarking
Define Total Quality Management and its tools
Describe an overview of Quality Management

Knowledge & skills you will learn

Course Overview

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